Shipping & Returns

Once you have ordered, you cannot wait until you receive your delicious products.

Thalia's delivery time is approximately 1-2 working days.

We will of course let you know when your order is on its way, you will then receive an email with your track & trace code. From that point on, it is useful to track it through our delivery partner, so that you know exactly when you can expect your order.

Why does it sometimes take a little longer?

Your order may have been delayed by our delivery partner, so keep an eye on your track & trace code.

When we are busy, we sometimes adjust our delivery times. This can happen around the holidays, for example.

All our orders are shipped via DHL. Our shipping partner is Sendcloud, from where the tracking codes and shipping labels are handled. After your order is ready for shipment, you will receive an automatic email from Sendcloud with your track & trace code and the current shipping status. Please do not reply to this email as it is for information purposes only.

Postage costs

 

 

*The above prices are set for consumer orders. Wholesale orders have different shipping costs based on the weight of the order. TakeContact Contact us for an exact quote for your business order.

**If you would like your order shipped to a country not listed in the table above, pleaseContact contact us for more information.

 

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Returns are no problem at Thalia!
Returns are always allowed within 14 days.

If you want to return one or more products, we ask you to register the return in advance by email. Please include your order number and which product it concerns, so that we can process your return as best as possible.

Returns Conditions
– Register returns in advance via email
– Returns are at your own expense
– An explanation must always be given when the packaging is opened
– Returns without prior notification will not be processed
– Legal reflection period is 14 days after receipt of your order
– Warranty claims are always replaced in the first place with a new product, if possible
– Any refund will be made within 14 days of receipt of your return to the account with which you made the payment
– Your return must contain your complete order details (copy of email order fully suffices)

Do you have questions about your return or the registration of a return? Please contact us so that we can support you in this.