Refund policy

Returns are no problem at Thalia!
Returns are always allowed within 14 days.

If you want to return one or more products, we ask you to register the return in advance by e-mail. Mention your order number and which product it concerns, so that we can process your return as well as possible.

Conditions Returns
– Pre-register returns via email
– Returns are at your own expense
– An explanation must always be given when packaging is opened
– Returns without prior notification will not be processed
– Statutory cooling-off period is 14 days after receipt of your order
– Warranty settlements are always replaced in the first place for a new product, if possible
– A possible refund will be made within 14 days after receipt of your return to the account with which you made the payment
– Your return must contain your complete order details (a copy of the e-mail order is fully compliant)

Do you have questions about your return or the registration of a return? Please contact us so that we can support you in this.