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Frequently Asked Questions
Once ordered, course you can not wait until you have your delicious products in house.
The delivery time is approximately 1-2 days of Thalia.
Of course let you know when your order is dispatched, you will receive an email with your track & trace code. From that point it is useful to follow this through our delivery partner, so you know exactly when to expect your order.
Why does it sometimes take a little longer?
It may be that your order with our delivery partner has been delayed, keep track & trace code above your eye.
When we are busy, we adjust our delivery times sometimes. Around the holidays can happen, for example.
Returns is no problem at Thalia!
Returns may always be within 14 days.
If you want to return one or more products, we ask you to register the return by email. State your order number and what product it goes so that we can handle your return as well as possible.
Return conditions
- Register returns in advance by e-mail
- Returns is for your own account
- An open packaging must always be given
- Returns without pre-notice will not be dealt with
- Legal reflection time is 14 days after receiving your order
- guarantee handling are always replaced in the first place for a new product, provided that possible
- a possible refund will take place within 14 days after receipt of your return on the account with which you have paid the payment
- Your return must contain complete order data (copy mail order complies completely)
Do you have questions about your return or registration of a return? please Contact us take to, so that we can support this.
With our extensive collection of Thalia you have countless opportunities to make your ideal care routine together.
Reassure Contact us, together we discover which products Thalia in your suit to reveal your natural beauty.